3.8 / 63 reviews. and the delivery was missed and Porcelain Superstore has refused to refund me.The courier delivered the tiles on the named day to my neighbour. I put in an order and ~2 weeks later on the day of delivery at about half midnight in the morning I got an email saying that there was a defect with my tiles and there wouldnt be another batch arriving for 3-4 weeks. Its also maintenance free, easy to clean and looks the same all year round, offering great value for money. Customer service rep told me they had sold loads of these tiles and only ever had few complaints and confirmed they tiles don't stain. Customer service is first class. Ordered Palm Springs Turquoise hexagonal tiles and love them. Ceramic Super-Store. I rushed home from work expecting an imminent delivery. Will be coming back to order bathroom tiles in the near future. He purchased the tool and still had the issue. 2020 Trustpilot, Inc. All rights reserved. 30 pound delivery cost for samples charged on checkout. I am very interested in this product to purchase, just a question all cat water fountains say they have filtration I am wondering does this one not need filtration because it is ceramic and would that go for all ceramic cat water fountains? Buy tiles online in UK from leading online tile store at affordable & discounted price. I called the next day at 9am to see why they hadn't arrived on the specified day. I now have first hand experience as to why 41% of their ratings are poor. From "my tv was smashed on delivery. Now the overall review rating was four and a half stars. 2020-07-10 14:40:22. To answer your question, no I didnt notice the price- I did not consider this when I first ordered the sample, so I only looked at it when I decided to order. Read about their experiences and share your own! PORCELAIN / CHINA ANIMALS . We are now facing a choice of changing everything in the bathroom or stopping the works for 2/3 weeks.I will think twice before shopping small again. Order Sample . Update:We managed to source similar tiles from a local supplier for twice the price but delivered the same day. Subscribe to our newsletter and get 5% off your first order! All rights reserved. I then phoned them again to tell them the tiles had not arrived and they said they would check the status and ring me back. New. 1 hour Click + Collect this white sink from the Belfast range is made from sturdy ceramic. 600x600mm. Therefore, in practice, if was I to discover later that the tiles are damaged I would be stuck with them. and the second time i collected in person as delivery isn't cheap. BIRD COLLECTION; CATS & KITTENS COLLECTION; DOGS & PUPPIES COLLECTION; ELEPHANT Of course this is not okay, the pet fountain is great, and is also taken to by my two felines. Instead of saying sorry, we will offer you a partial refund, give you your delivery free back, they would prefer to argue and second guess your experience. 25.99 17.98 M 2. Fine China, Porcelain, Crystal Gifts & Dinnerware from leading brands like Lladro, Lalique, Royal Scot, Sophie Conran and more. Exceptional experience from start to finish will be ordering again for the rest of our house. Placed order by phone & spoke to a very friendly lady. View all Bathroom Tiles; Bathroom Wall Tiles. I contact customer services only to be told that I have ordered the wrong tile and the tile I want is discontinued, and that they will not pay for or organise picking up the wrong tiles. Contact. I did need to communicate with the company as there were some broken tiles. Ill go back to my usual tile supplier and wont point my customers in the direction of this store again. Offered alternatives if an item was unavailable and sent us some great, well packaged products. Something Amazon hopes you'll especially enjoy: FBA items are eligible for and for Amazon Prime just as if they were Amazon items. I got the impression from talking to the customer service team that the website is not updated as quick as it should be and thats likely how my order went wrong. It's really beyond shocking. This organization is not BBB accredited. Check the reviews Would recommend other online companies such as walls and floors who are eager to help and deliver when they say they will. What a great company to order from! Best Tile Ireland online tile store has been established to bring genuine Metro Tile, Moroccan, French & Spanish Cement and Encaustic handmade tiles to the forefront of interior design. Liz was extremely helpful helping me choose the correct tiles for my kitchen! Samples turned up quickly & we made our choice from beautiful quality tiles. We would not hesitate to recommend Porcelain Superstore. Ceramic Review, the international magazine of contemporary and historical ceramic art, was launched in 1970 by the Craft Potters Association. Good tiles and no complaints so felt compelled to counter negative reviews. Cant tell me when they will come! Well-priced tiles for well-loved homes. I paid 30 for their named day delivery (cheapest option available!) So effectively, we paid for delivery twice (over 150) and just wasted time and money. Had a great experience with ordering black and white palm spring tiles! Tiles That Wow. Avoid.Dr K. Unfortunately, I have to echo what many other reviewers have said about the delivery service. Thick sturdy tiles, just waiting for them to be fitted now! Great price !! Read All Porcelain Superstore Reviews Anonymous Really like this company, good quality tiles at sensible prices. 2020-07-10 14:40:22. When I stated that this was a product fault they said it was my responsibility to advise them this was an additional order (says this nowhere in T&Cs. To give you a point of reference; I recently ordered beautiful new oak flooring for our flat, real wood, at a reasonable price. Absolutely appalling company, Paid 50 for a next day delivery which failed to arrive. Whether or not the mistake was mine- which it may have been- but also it may have been a result of your labelling your sample tile wrong- the point is that good companies do not charge the client for returns, even if it was their fault, which I cannot confirm it was in this case as I followed the product code and thats how I arrived at the place of order. As a result, I went to a different retailer as I was running out of time. When I tried to pay over the phone, it took me 2 days to get through, which I understood as staffing will be different currently. (They use a 3rd party delivery company) They responded very quickly and have sorted a refund out, overall great customer relations and the tiles look fabulous. Beautiful stone and porcelain tile ranges for your walls and floors, presented and delivered by the UK's leading quality tile supplier, Stone Superstore. Read about their experiences and share your own! I have shared my experience with all my friends who now know to avoid avoid avoid! The product was excellent and was a very good price compared to other suppliers. Absolutely amazing service from start to finish! Stone Superstores heritage has always been in the supply of large format natural stone tiles, particularly limestone tiles. Buy Now . Read All Porcelain Superstore Reviews Brian Robinson I spent a couple months shopping around to get the right quality of wood grained planked tiles as well as ensuring I got the best price out there. Took my money - over 300 - 6 weeks ago - still no tiles - blaming suppliers - shouldnt have taken funds when they obviously had no access to product specified.Awful experience. Porcelain Superstore have been FANTASTIC (so I am very surprised to see they only have 3 stars). Well-priced tiles for well-loved homes. The tiles look great, and they were competitively priced. Well, it certainly isnt my fault eitherBuy with great caution from this company. 1,103 talking about this. Was a bit skeptical ordering as there a few bad reviews but it was so pain free. Shop Gotham Steel 20 Piece Non-Stick Ti-Ceramic Complete Cookware & Bakeware Set online at Macys.com. Fulfilment by Amazon (FBA) is a service Amazon offers sellers that lets them store their products in Amazon's warehouses, and Amazon directly does the picking, packing, shipping and customer service on these items. Buy Now . Thick sturdy tiles, just waiting for them to be fitted now! On inspecting the tiles, we realised these werent good quality nor were they as pictured on the website had a dirty look about (not vintage) them and looked like very poorly factory made tiles. I ordered a sample of the tile I was interested, which arrived fine. Excellent customer service. The second time when i went to collect in person they were really friendly and the warehouse man was very accommodating opening the pack up for me to inspect each one before he lifted them into my car.The whole process and quality of the products were spot on in my opinion.Thanks! Ceramic Super-Store is an on line division of Creative Crafts, Louisiana's largest wholesale / retail ceramic distributor for quality ceramic supplies I called them and they only said this was their policy very poor customer service; no sympathy, no offer to make this right. Customer service was great.Ordered the tiles at a great price and they were delivered earlier than expected..The tiles are really lovely and great quality..Would definitely buy from you again..Thank you!! Read All Porcelain Superstore Reviews KIRSTY THOMPSON What a great place for tiles! In 2020, the kind of customer service porcelain superstore offers is just not acceptable. Great products, great prices and well priced delivery. Add to basket Cirque Black Matt Plain Stone effect Ceramic Floor tile, Pack of 9, (L)333mm (W)333mm (134) 6 6 per M2. Accordning to them they can not send it any other way. Ordered the tiles at a great price and they were delivered earlier than expected.. Well-priced tiles for well-loved homes. This company will fleece you on the postage. Porcelain Superstore Reviews & Rating. Mega Sale Upto 60% OFF on all products Shop now. 30 people have already reviewed Porcelain Superstore. Porcelain is a more affordable compared to real stone and is resistant to moss, algae and mould. Excellent customer service, tiles arrived and where just what we wanted. Bathroom Wall Tiles. Picking the tiles from here caused a huge delay for our renovation project. 2020 Trustpilot A/S. Friendly and efficient over the phone and website clear on their delivery policy. Would Highly recommend . Set preferred store for Click + Collect and more. I was told well have to agree to disagree, you have to pay for the return. Very pleased with your services and product. Had a call an hour before they were due for delivery, no broken tiles and they look beautiful! Tiles That Wow. Beautiful Tiles High line graphic and Ice ! I spoke to your customer service team again that day (again they were lovely) and they told me it had finally been taken down and that it meant they were out of stock. Porcelain and ceramic online wall and floor tiles super store showroom Manchester. 651 en parlent. Had a great experience with ordering black and white palm spring tiles! I ordered tiles and was told they would be delivered between 8AM-6PM on Friday. Cut really well and look amazing.I bought two sets on two different occasions. Your Cart. I did need to communicate with the company as there were some broken tiles. Latest Products Bestsellers. Tiles from Morocco, France, Spain & Metro Tiles are well known not only for their Tiles are great. Avoid this company at all costs! They didn't. On Monday they emailed me and told me that the tiles would arrive before 11AM. All I would say is call up and check stock on the phone before placing your order to avoid disappointment. Read All Porcelain Superstore Reviews Toby Smith Excellent rage and excellent service. You get everything you need to start cooking and baking like a pro with our award winning Gotham Steel bake-ware and cookware. Style over substance!! Published bi-monthly, the magazine was Waiting to see if they turn up! My Account ; You have no items in your shopping basket. Do you agree with Porcelain Superstore's TrustScore? BASKET; 0 Items For all enquiries 01227 230970. Bathroom Tiles. 600x600mm. Enquired about ordering 3 square metres of their shiraz pearl wall tiles at 48 pounds per meter to ask for any price reductions and was abruptly told no way. With the advent of new technology and ultra-high definition porcelain designs, we are now offering a select range of limestone-effect porcelain tiles crafted to perfectly emulate the look of natural stone. The whole "quibble free returns" is a complete sham, full of fine print. Had a call an hour before they were due for delivery, no broken tiles and they look beautiful! I got my tiles almost 5 weeks later which really slowed down my bathroom getting fitted. Avoid this company. Menu . Never waste your time again wandering about a show room looking for tiles that will never do the work your home needs. I placed my first order (almost 300). So I was a little confused at all the one star reviews that popped up. Well-priced tiles for well-loved homes. Excellent knowledge and so polite. Beware! Very pleased with service from Porcelain Superstore. New. The website didn't let me know this. Order Sample. Something for them to work on I guess.EDIT:Thanks for replying to my review. 600x600mm. Now I have no way of disposing of the pallet and Porcelain Superstore or the delivery won't help and don't seem to care. Porcelain Superstore is t an online megastore dedicated to offer the great British public with fantastic porcelain tiles at reasonably fair and honest prices that you just can\'t find anywhere else. No confirmation received. I think my dismay is reflected in your overall rating- approaching 50% (and going up!) Checked trustpilot after having made a purchase from PS. Not only are they great quality, they were a great price too! But I did appreciate at the time there was not much you could do, it would have been nice to have a good will gesture whilst I was having the issue though.I hope my review was helpful and constructive because you really do have an excellent and interesting selection and its such a shame to be let down by slow website updates.Thanks again :). Read All Porcelain Superstore Reviews Elizabeth B Beautiful tiles, arrived soon after my order was placed. I noticed it too late called them when I found out and they refunded after 30 minute of discussion. Great tiles. Was a bit skeptical ordering as there a few bad reviews but it was so pain free. Any concerns were unfounded. Customer service was great. Customer service was great. of your clients are not satisfied- time to re-consider your approach to customer service? Who are Porcelain Superstore? We have ordered tiles online before and have always been able to easily exchange or return unused tiles easily getting a full refund. The quality of the tiles are fantastic. Also to note, theres an interesting clause about Receiving damaged goods which should have alarmed me- when your goods arrive you are expected to inspect all of them, within 15 minutes (how long the courier will wait for you to do so) if you wish to be able to return goods that arrive damaged. Tiles didn't arrive again. Porcelain Superstore Christmas 2020 shopping tips. Transparent customer reviews for Stone Superstore | 4.8 from 731 customer reviews, experiences and testimonials for stonesuperstore.co.uk | All ratings, customer reviews, experiences and testimonials - collected independently by eKomi from real buyers. Bathroom Wall Tiles. : ). I was a bit taken back by the rude customer service lady. I do think this took too long and also that it would be better to keep the webpage open but have a note saying its out of stock ( like a lot of online shops do)- it did make me panic a bit that you had stopped selling them. I paid a lot of money for Hamptons hex tiles (approx 180 per sq m). Well-priced tiles for well-loved homes. From 103 reviews. The follow up service was second to none. Porcelain Superstore delivered. I'm sure on larger orders the delivery costs are probably waived.Both times i rang they were really informative and helpful. You can see their responses to negative reviews here highlights their sub standard service and their combative nature. DAZZLE CREAM. Fantastic quality, price and customer service. No tiles arrived and absolutely zero communication to me so it was a complete waste of a day. Delighted with the Amsterdam almond tile we purchased. Read All Porcelain Superstore Reviews Elizabeth B Beautiful tiles, arrived soon after my order was placed. We used white grouting to complement the white lines on the tiles. See BBB rating, reviews, complaints, & more. I eventually track down the right company, to be told that they had arrived damaged, so they were sent back to the company. There are 340 customers that Porcelain Superstore, rating them as excellent. Tiles. DAZZLE MOCHA. Read All Porcelain Superstore Reviews Michele Miller Excellent service from receiving samples promptly to ordering and receiving times that look great! Helpful, great communication and accurate and honest with shipping times and stock availability. The fact that your reply focuses on arguing me, the customer speaks volumes for your customer service. Left a review on their website and it was deleted. As a online supplier, they should be more flexible with returns/refunds so that people have to confidence to buy from them even though you cant see the product. I could do without the grief. We had a bad experience with Porcelain Superstore quality, delivery and return policy Beware!Ordered some tiles online; placed the order on a Thursday before 11 am so that we could get next day delivery, but tiles never arrived. Porcelain tiles are the hardest wearing tiles available Non-porous, so they won't absorb moisture - ideal for colder areas and use outdoors Porcelain tiles are generally frost-proof Easy to clean and resistant to bacteria - new production techniques quite often incorporate anti-bacterial properties Highly resistant to stains. If you dont like your time and money being wasted then I would avoid! Add to basket Konkrete Anthracite Matt Modern Concrete effect Porcelain Floor tile, Pack of 8, (L)307mm (W)617mm (6) 15.20 10 per M2. Get Deal > more . The house now feels warm and cosy and the heaters are great. Bought and used product and it made zero difference. View all Bathroom Tiles; Bathroom Wall Tiles. Was a bit skeptical ordering as there a few bad reviews but it was so pain free. The bill came to 600 (ish). | Read 41-60 Reviews out of 47 Bought a tile called Concept White 2CM. They couldn't provide me with chosen courier or tracking information. Guarantee - 5 years; 5 years; Specifications. About . We ordered tiles for the bathroom from Porcelain Superstore and they are absolutely amazing and go way beyond what we expected the bathroom to look like. The samples were sent quickly. View all Bathroom Tiles; Bathroom Wall Tiles. Tiles mark easily and the marks cannot be removed via any means. 8 thoughts on Miaustore Ceramic Cat Water Fountain Review Noeline March 19, 2019 at 10:12 am. Read about their experiences and share your own! Looking for quality tiles? It took 2 weeks after I was told about the defect (and that you had no stock) that the webpage got taken down. The picture was rubbish" all the way to " I tried microwaving a chicken, and got eastenders instead" ok I made the last one up. Unfortunately I liked one of the samples, but will not be paying another 30 pounds again for a full size sample. I ordered the glitz white tiles for my kitchen & conservatory floor. The cost of me returning the tiles myself comes to 100. The delivery went quick and it was all delivered on time. They didnt leave a slip to say where it was. Bathroom Tiles. Judging by all the bad reviews Ive seen so far, Im not feeling encouraged. Porcelain Superstore have been FANTASTIC (so I am very surprised to see they only have 3 stars). Were looking for someone positive and energetic to join our customer service team on a full time basis. (They use a 3rd party delivery company) They responded very quickly and have sorted a refund out, overall great customer relations and the tiles look fabulous. Some weeks later, I looked at the sticker at the back of the sample tile and went to the webpage to purchase 70 of the 60cmx60cm tiles. Lovely feature wall tiles - great service. Something went wrong with my order and all my tiles were cracked and after a 6 week wait we finally received new ones and also the company were very helpful and remained polite at all times 3 years ago Porcelain Superstore has a 4.60 average rating from 373 reviews Related Photos & Videos Porcelain Superstore